Patient FAQs
Are you accepting new patients?
Yes. We're happy to accept new patients. We're always excited to provide new and existing patients with cutting-edge dental care. We look forward to meeting you!
Do you offer weekend or late appointments?
No, we do not offer weekend or late appointments. Contact our office, and we will find a time that fits your busy schedule.
Is your office accessible to patients with disabilites?
Absolutely. Please let us know ahead of time if there are any special arrangements you or a loved one require. We're happy to accommodate you in any way we can.
What is your cancellation policy?
We request that you contact our office 48 hours prior to your appointment. All late cancellations and no-shows will have a cancellation fee.
What do I need to bring to my first appointment?
You'll need to bring in the following:
- Your completed new patient forms
- A photo ID
- Your insurance card
- Any dental x-rays taken in the past six months
- A list of current medications and medical conditions
- The phone number of your primary care physician.
I haven't been to the dentist in years. Will your staff judge me?
We're excited that you've chosen us to care for your smile. We will never judge you. Instead, we'll address any oral health problems, explain your treatment options, and create a plan of action to address your unique needs.
What can you expect on your first visit?
Before your first visit you will complete a health history and privacy policy agreement online. When you arrive on the day of your appointment our Patient Concierge will greet you and confirm all documents have been completed. You will then meet our team leader, financial planner, hygienists, surgical assistants and doctors during an office tour. We always point out the technology we utilize for diagnostics and treatments. This may include digital xrays, 3D xray machines, dental lasers and intraoral scanners.
After we discuss your health history and expectations for the visit in our consultation room, our doctor will complete a full mouth exam to determine if any disease is present or if any treatment is necessary. If treatment is recommended, our assistants will review pre and post op instructions related to the procedure before our financial planner presents the investment of the treatment. We will give you a complete cost breakdown including all fees associated with our surgical procedures, consultation, diagnosis and radiographs. Please feel free to ask any questions you may have related to the treatment itself, or the financial obligation associated with it. We will do everything we can to maximize your insurance benefits if you have some available.
How often should you schedule your dental visits?
According to the American Dental Association, you should schedule dental visits at intervals determined by your periodontist. In general, patients require twice-yearly exams and cleanings. However, some patients with gum disease or those at a higher risk of developing dental problems will require more frequent appointments. Our team will evaluate your unique needs and recommend the ideal frequency of visits to maintain your healthy smile.
I'm pregnant - Can I come in for a routine exam and cleaning?
Yes. It is extremely important to care for your oral health, especially during your pregnancy. Before scheduling your first appointment, we ask that you obtain a release from your doctor, clearing you to receive dental care.
Do I need to maintain routine dental visits if I don't have any symptoms?
Even if you don't have any symptoms of dental problems, your routine dental exams and cleanings are critical for maintaining optimal oral health. They help detect problems in their earliest stages before they produce symptoms and lower the risk of new tooth decay or gum disease. Maintaining proper oral hygiene care at home and keeping up with your routine dental visits are the best ways to promote healthy smiles for life.
What are signs you should schedule a dental appointment?
Most individuals require twice-yearly dental exams and cleanings. However, it's important to schedule an appointment between routine visits if you have signs or symptoms of dental problems. These include tooth pain or sensitivity, missing teeth, mobile teeth, red or bleeding gums, damaged dental work, persistent bad breath, a dry mouth, facial pain or swelling, a sore that won't heal, or any other concerns. Our team will evaluate your condition and recommend the best course of treatment.
What if I have a dental emergency?
If you have a dental emergency, we'll do everything we can to provide a same-day appointment. Please call (972) 787-1122 for guidance if you need urgent dental care outside our office hours.
What counts as a dental emergency, and what should you do?
A dental emergency is a situation requiring urgent care to relieve severe pain, treat an infection, save a tooth, or control bleeding. Our highly trained and experienced team is fully equipped and prepared to deal with different dental emergencies.
We invite you to call us right away if you feel you require urgent dental care. However, if you or a loved one experience a life-threatening emergency such as uncontrolled bleeding or a fractured jaw, call 911 or head to your nearest emergency room.
What if I'm afraid of dental treatment?
We understand that many of our patients are fearful of the dentist. Our gentle techniques, sedation dentistry options, and personalized care will help ensure you are comfortable and anxiety-free during treatment.
How often should I brush and floss my teeth?
We recommend brushing your teeth with a soft-bristled toothbrush and fluoride toothpaste at least twice daily. You should also floss thoroughly at least once a day. Maintaining proper oral hygiene practices will lower your risk of tooth decay and gum disease.